Q1. Where can I hire a car?

Q2. Where can I collect my keys?

Q3. How do I collect my keys if I arrive late?

Q4. What do I do if there is a problem with the accommodation?

Q5. What do I do if there is an emergency (not villa related)?

Q6. Does the pool require heating?

Q7. How do I pay for the telephone?

Q8. Where can I go out to eat?

Q9. Where the nearest shops?

Q10. Where are the nearest banks and ATMs?

A1. Car hire companies are readily available. However the one we have used (and found helpful and efficient) was Dollar Rent a Car. Click here for further details.

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A2. Keys are collected from the management company office which is located nearby. Full details will be supplied with your booking confirmation.

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A3. There is a secured keybox at the management company offices. Full access instructions to this box will be supplied with your booking confirmation.

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A4. Contact the management company - full details will be supplied with your booking confirmation.

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A5. As in the UK, the United States has full emergency services (police, fire and paramedic/ambulance). Dial '911' should you unfortunately require any of these services.

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A6. It is recommended that the pool be heated for the period October to March - pool heating is an extra cost (see Notes at the bottom of the Rates and Availability page for further information).

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A7. There is a telephone supplied in the villa for both incoming and outgoing calls. To activate the telephone, you will require a credit card and then follow the instructions attached to the phone. Please note: all local calls are FREE. We would also suggest buying a PhoneCard (available from local shops and supermarkets) which gives you cheaper phone charges if you are expecting to make a high volume of non-local and international calls.

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A8. Apart from the theme parks, which mainly offer excellent dining facilities, there are many restaurants in the surrounding area. We suggest that you look at the Florida USA website for further details. We have, however, eaten in Carabas (an Italian bistro), Red Lobster (a seafood (!) restaurant), and TGI's all of which can be found on Formosa Gardens Boulevard, Highway 192 (nr DisneyWorld turnoff).

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A9. Within 5 minutes drive there are plenty of local shops for everyday groceries, and a Wal-Mart on Highway 27. There are several shopping malls in the vicinity, again check out the Florida USA website for further details.

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A10. There are several banks and ATMs in the local shopping area - the ATM we used was located at the First National Bank, 1191 Highway 27, North Haines City (this is also a drive-in ATM!).

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